Frequently Asked Questions
About Your Tims Gift Card
What is the Tims Gift Card?
The Tims Gift Card is a pre-paid, reloadable cash card that you can use to pay for purchases at participating Tim Hortons restaurants. It is the convenient and easy way to pay!
Where can I get the Tims Gift Card?
The Tims Gift Card is currently available for purchase at participating Tim Hortons Restaurants and authorized retailers throughout Canada and the US. They are also available online through the Tim Hortons website.
Why should I register my physical Tims Gift Card?
By registering your physical Tims Gift Card online, you can access several additional features of the Tims Gift Card program such as protecting the balance on your card from loss and theft, reloading your card with a credit card and viewing your most recent account activity. You can register your physical card at https://www.timhortons.ca/tim-card (for Canada) or https://www.timhortons.com/timcard (for the US).
Why do I need to scratch off the panel on the back of my physical Tims Gift Card?
By scratching off the coating on the panel, you will reveal a PIN or personal identification number. This PIN number is an added security function and is necessary to check your balance and register your card on our website. If your Card does not have a PIN # or the panel has already been scratched off, please call 1-866-TIMCARD (846-2273).
How can I protect myself from fraud when purchasing a Tims Gift Card?
It is very important that you purchase your Tims Gift Card directly from a Team Member at any participating Tim Hortons Restaurant or authorized retailers across Canada or the US, or through our online website.
How do I use my Tims Gift Card?
Once your card is loaded, you are able to swipe or scan your Tims® Gift Card to pay for your purchases in-restaurant, at participating locations. Each time you use the Tims Gift Card, the amount of your purchase will be deducted from the balance remaining and your new balance will be displayed on the card reader. You may also ask the team member to print of a receipt.
How do I report a lost or stolen physical Tims Gift Card?
If your Tims Gift Card has been registered and is lost or stolen, please call 1-866-TIMCARD (846-2273) immediately. You will need to provide your card number and answer questions concerning recent activity on your account. Upon verification, we can freeze and transfer your remaining balance. Please note that the remaining balance of an unregistered card cannot be replaced even if we are notified of its loss or theft. At all times, please treat your card like cash.
General Questions About the Tims Gift Card
Does my Tims Gift Card expire?
The Tims Gift Card does not expire.
Can I use my Canadian Tims Gift Card in the US and vice versa?
Yes, you can use your Tims Gift Card at participating restaurants in both Canada and the US.
What fees are charged to my Tims Gift Card?
No fees are charged to your Tims Gift Card.
What happens if I don't have enough money on my Tims Gift Card to pay for my purchases?
The balance of your Tims Gift Card can be put towards your purchase and the remainder can be paid by cash, MasterCard, Visa, Amex or Discover (where accepted).
Why is my balance different than I thought?
It's possible that you've forgotten a visit or purchase. You can check the remaining balance on your cards at any participating Tim Hortons restaurant, by calling 1-866-TIMCARD (846-2273) or by going online.
Can I redeem my card for cash?
Certain jurisdictions within the United States and Canada require that cash refunds are available once a gift card has a specified amount (or less) remaining on such gift card. If applicable in your jurisdiction, you may visit a participating Tim Hortons restaurant to complete the cash-out process for a Tims Gift Card.
How can I check the balance on my Tims Gift Card?
The balance on your Tims Gift Card can be checked anytime at participating restaurants, online, on your mobile device or by calling 1-866-TIMCARD (846-2273). No purchase is necessary to check your balance. To check the balance online or on your mobile device, you will need the 16-digit card number as well as the scratch-off security PIN number on the back of the card.
Reloading your Tims Gift Card
How do I reload my Tims Gift Card?
The Tims Gift Card is reloadable by simply presenting your card at a participating Tim Hortons restaurant and asking a Team Member to reload it with whatever dollar amount you choose. If the card is registered, you can also reload online or with your mobile device using a credit card. Please note the maximum total value on your Tims Gift Card cannot exceed $100.
What is the auto-reload option on the Tims Gift Card website?
If the card is registered, you never have to let your Tims Gift Card balance get too low by choosing the Auto-Reload option. Simply select the amount to add to your card, at what frequency you would like your card reloaded and payment method, and we'll do the rest. Funds will automatically be added to your Tims Gift Card each time your balance gets below your pre-set level or at a specified frequency. Your credit card will then be billed for the amount. Please note an auto reload transaction can take up to 48 hours for your card to reload. Please consider this when setting your Auto-Reload preferences.
How do I discontinue the auto-reload feature?
To discontinue the auto-reload feature, please disable the feature at least 24 hours of the next scheduled reload. Once the dollar value is loaded, the transaction cannot be reversed.
What methods of payment are available online to use the reload?
MasterCard, Visa, Amex and Discover credit cards are accepted online.
What security measures are in place to protect me when I reload my card online?
We have partnered with Verified by Visa™ and MasterCard® SecureCode™ to add an additional level of security when you reload your Tims Gift Card online. If your cardholder's bank is participating, you will be prompted to authenticate your purchase with a unique code during the reload process. In seconds, you gain added protection while reloading your Tims Gift Card online.